--- title: DroneSense Marks an Industry First With 24/7 Live Help Line Coverage description: The drone management platform developer takes innovative steps to ensure customer mission success. image: https://blog.dronesense.com/hubfs/Imported_Blog_Media/Webinar-Ryan.jpg --- [![DS VTM Logo Horizontal - Color Light (2)](https://blog.dronesense.com/hs-fs/hubfs/DS%20VTM%20Logo%20Horizontal%20-%20Color%20Light%20(2).png?width=489&height=100&name=DS%20VTM%20Logo%20Horizontal%20-%20Color%20Light%20(2).png "DS VTM Logo Horizontal - Color Light (2)")](https://www.dronesense.com) [![DS VTM Logo Horizontal - Color Light (2)](https://blog.dronesense.com/hs-fs/hubfs/DS%20VTM%20Logo%20Horizontal%20-%20Color%20Light%20(2).png?width=489&height=100&name=DS%20VTM%20Logo%20Horizontal%20-%20Color%20Light%20(2).png "DS VTM Logo Horizontal - Color Light (2)")](https://www.dronesense.com) - Who We Serve - [Law Enforcement](https://www.dronesense.com/law-enforcement) - [Fire & Rescue](https://www.dronesense.com/fire-and-rescue) - 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DroneSense, which is the leading platform for public safety agencies’ management of unmanned aircraft, knows that police and other first responders need to have drones ready and available to deliver critical information at any time. That is one reason why the company’s new support line will be staffed 24 hours a day, seven days a week, Eyhorn said. The service-level agreement is another way DroneSense can assure customers of its field-tested reliability. According to the agreement’s terms, if the DroneSense platform’s monthly uptime percentage drops below the guaranteed service level, and it is not related to scheduled maintenance, customers are entitled to service credits after they document the downtime. DroneSense believes the service-level agreement is a critical component of any client relationship and gives DroneSense a competitive advantage by establishing trust, expectations of the highest level of service, and predefined resolutions if needed. Original press release [here](https://www.prnewswire.com/news-releases/dronesense-marks-an-industry-first-with-247-live-help-line-coverage-and-service-level-agreement-301338642.html). #### Share this [Share on X](https://x.com/intent/post?url=https://blog.dronesense.com/dronesense-marks-an-industry-first-with-24-7-live-help-line-coverage-and-service-level-agreement&text=DroneSense+Marks+an+Industry+First+With+24%2F7+Live+Help+Line+Coverage) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://blog.dronesense.com/dronesense-marks-an-industry-first-with-24-7-live-help-line-coverage-and-service-level-agreement&t=DroneSense+Marks+an+Industry+First+With+24%2F7+Live+Help+Line+Coverage) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.dronesense.com/dronesense-marks-an-industry-first-with-24-7-live-help-line-coverage-and-service-level-agreement&t=DroneSense+Marks+an+Industry+First+With+24%2F7+Live+Help+Line+Coverage) - Recent - Topics - 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